Practice & Legal
Accessibility Statement
How accessible this site is, what is being improved, and how to ask for help.
This statement applies to thechoicetochange.co.uk, the website of The Choice to Change.
The practice is a small private psychotherapy practice, not a public sector body, so a published accessibility statement is not a legal requirement. It is here because people looking for therapy are often already having a difficult time, and the website should not add to that.
Last reviewed: 22 October 2026 · Contact: contact@thechoicetochange.co.uk · 01494 883815
The standard we aim for
The site is built to meet WCAG 2.2 Level AA, the internationally recognised standard for web accessibility.
Conformance status: partially conformant.
"Partially conformant" means most of the site meets the standard, but some parts do not yet. The known gaps are listed below rather than left for you to discover. The site has not yet had a full external accessibility audit, and this statement will be updated when it does.
What the site does
- Semantic structure — headings follow a logical order, and page regions are marked up so screen readers can navigate them.
- Keyboard access — links, buttons, menus and form fields can be reached and operated with a keyboard, without a mouse.
- Visible focus — it is clear which element has keyboard focus.
- Text alternatives — images carry alternative text, and decorative images are hidden from assistive technology.
- Colour and contrast — body text and interface elements are designed to meet the AA contrast ratio. Colour is not the only way information is conveyed.
- Resizable text — text can be enlarged through browser zoom without losing content or function.
- Responsive layout — the site reflows for phones and tablets, and does not require horizontal scrolling at normal zoom levels.
- Motion — animation is used sparingly, and no content depends on motion to be understood.
- Consistent navigation — the header, footer and menu behave the same way on every page.
- Accessible forms — enquiry forms have visible labels, clear error messages and a logical tab order.
- Plain language — pages aim to be readable, with short sentences and no unnecessary clinical jargon.
Known limitations
- Documents and PDFs may not be tagged for screen readers. If you need a document in another format, ask and it will be provided.
- Some older journal articles were imported from a previous site and may contain images without full alternative text, or tables that do not reflow well on small screens.
- Third-party content — embedded video, maps or social-media content is controlled by the provider and may not fully meet the same standard. Where an embed is not accessible, an equivalent text description or a direct link is offered where possible.
- Testing is ongoing — the site is checked with automated tools, keyboard navigation and browser zoom, but has not yet been tested with the full range of assistive technologies and users.
If you hit a barrier that is not listed here, please report it. That is how the list gets shorter.
Feedback and contact
If you have difficulty using any part of this site, or need information in a different format, please get in touch:
- Email: contact@thechoicetochange.co.uk
- Telephone: 01494 883815
It helps if you can include:
- the page you were on, or a link to it
- what you were trying to do
- what happened, and what you expected
- the browser, device or assistive technology you were using, if you know it
I aim to respond within 5 working days. If a fix cannot be made quickly, you will be told what will happen instead and when.
You can also ask for information from this site — for example a therapy page or a policy — in large print, plain text, or as a spoken explanation by telephone. There is no charge for this.
If you are not satisfied
If you have raised an accessibility problem and are not satisfied with the response, you can raise it through the practice's Complaints & Ethics procedure.
As a private practice, The Choice to Change is not subject to the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018, and there is no accessibility enforcement body for private websites. The relevant law is the Equality Act 2010, which requires service providers to make reasonable adjustments for disabled people. The Equality and Human Rights Commission publishes guidance on those duties at equalityhumanrights.com.
Technical information
- Platform: WordPress with the Elementor page builder
- Browsers: the site is designed for current versions of Chrome, Safari, Firefox and Edge, on desktop and mobile
- Assessment approach: internal review, with automated checks, keyboard navigation and browser zoom
- Formats available on request: large print, plain text, spoken explanation by telephone
How this statement is maintained
The site is reviewed when a new page template, form or embedded tool is added, and at least once a year. The date at the top of this page shows when it was last reviewed.
Tell me if something is hard to use
If any part of this site gets in your way, please say so. I will tell you what can be fixed and what will happen instead.